The recently launched KPMG India report ‘Customer experience: the new operational excellence’ reveals how the grocery retail sector is focusing on delivering convenience / ease of shopping (be it offline/online store format) and living up to the customer promise.
from food-entertainment - Retail News | Latest Retailing & Retail Industry Information and Updates: ET Retail : ETRetail.com https://ift.tt/2zIuvUp
Monday, 1 October 2018
Good customer experience is about convenience and delivery of the promise in grocery retailing
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